The following may be copied and re-posted with reference and link back.
THE APCW HAS POSTED THIS AS A MATTER OF PRESENTING INFORMATION FOR OUR MEMBERS AND THE ONLINE GAMBLING INDUSTRY, AND IN THE INTEREST OF OPENNESS AND TRANSPARENCY. THE APCW AND OUR EMPLOYEES ARE NOT ASSOCIATED WITH JACKPOTS HEAVEN, THEIR MANAGEMENT, OR THEIR OWNERSHIP. ADDITIONALLY, THE APCW HAS NO RELATIONSHIP WHATSOEVER WITH THE JACKPOTS HEAVEN COMPANY, ANY PARENT COMPANY, ANY ASSOCIATED COMPANY, OR ANY INDIVIDUALS WORKING FOR THESE ORGANIZATIONS.
THE APCW HAS POSTED THIS AS A MATTER OF PRESENTING INFORMATION FOR OUR MEMBERS AND THE ONLINE GAMBLING INDUSTRY, AND IN THE INTEREST OF OPENNESS AND TRANSPARENCY. THE APCW AND OUR EMPLOYEES ARE NOT ASSOCIATED WITH JACKPOTS HEAVEN, THEIR MANAGEMENT, OR THEIR OWNERSHIP. ADDITIONALLY, THE APCW HAS NO RELATIONSHIP WHATSOEVER WITH THE JACKPOTS HEAVEN COMPANY, ANY PARENT COMPANY, ANY ASSOCIATED COMPANY, OR ANY INDIVIDUALS WORKING FOR THESE ORGANIZATIONS.
Andrew Fenech of Jackpots Heaven:
How to do All the Wrong Things
How to do All the Wrong Things
Did we really need another reason to avoid the rogue Jackpots Heaven casino?
Seriously, there have been so many questions about this operation, ranging from the legitimacy of their license to questions about their "random number generator". No one seems to know where they actually run their company from, they've been accused of lifting verbiage and graphics from other websites, and their "24 Hour" customer support phone numbers are a joke.
Add to the severe warning signs above the fact that Jackpots Heaven "Public Relations" officer, Andrew Fenech, resorted to making threats against many industry webmasters who were publicly exposing these issues and you start to get the picture of a real knucklehead. But now, Mr Fenech and Jackpots Heaven have completely outdone themselves!
In a video sent to the APCW on February 25th, 2010, Jackpots Heaven has a message for the APCW, Casinomeister, and others who would question their complete lack of integrity. And that message not only bolsters the warning signs about this group, but also presents a pretty solid case that these people are legitimately insane. Hiding behind graphics and computer software which alters their voices, this video is an exercise in how to destroy your reputation and bury your brand in one easy step:
Click to Watch the Psycho of Jackpots Heaven!
Seriously, there have been so many questions about this operation, ranging from the legitimacy of their license to questions about their "random number generator". No one seems to know where they actually run their company from, they've been accused of lifting verbiage and graphics from other websites, and their "24 Hour" customer support phone numbers are a joke.
Add to the severe warning signs above the fact that Jackpots Heaven "Public Relations" officer, Andrew Fenech, resorted to making threats against many industry webmasters who were publicly exposing these issues and you start to get the picture of a real knucklehead. But now, Mr Fenech and Jackpots Heaven have completely outdone themselves!
In a video sent to the APCW on February 25th, 2010, Jackpots Heaven has a message for the APCW, Casinomeister, and others who would question their complete lack of integrity. And that message not only bolsters the warning signs about this group, but also presents a pretty solid case that these people are legitimately insane. Hiding behind graphics and computer software which alters their voices, this video is an exercise in how to destroy your reputation and bury your brand in one easy step:
Click to Watch the Psycho of Jackpots Heaven!
Over a week ago, the APCW requested that the management of the Jackpots Heaven online casino respond to the industry questions and accusations about them which have been posted on various forums, message boards, blogs, and media outlets.
We received the following response February 24th, 2010, from Andrew Fenech, from Jackpots Heaven public relations. It should be noted that Mr Fenech provided both the questions and the answers, and the APCW is simply providing them copied here with no wording changes whatsoever:
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1) The cloaked dns server leading to Panama?
A) When you are licensed in Costa Rica, there is no legal requirement to be hosted in that same country. That means we are free to choose where we host, as long as hosting a gaming server is not separately licensed or unlawful. It is perfectly lawful for a Costa Rican casino to host its servers in Panama without additional licensing.
2) About the TOS page.
A) There has never been any association whatsoever between Jackpots Heaven and Casino Riva. Since 2007, we have hired many freelancers from all around the world to create content for some of our pages, as well as translate them into nine other languages, design our banners, our promotional e-mail templates and much more. We even hired a free-lancer to prepare our Terms and Services pages, and our security pages. We unfortunately failed to find that the TOS & security pages delivered were copied from another online casino. We sincerely regret that mistake on our part. Since this was discovered, we took the appropriate action and hired counsel to rewrite and replace those two pages with the correct information. We find our freelancers using a well-known and respected global contract professional’s website that matches jobs to people, most of whom are established professionals. Sometimes though, less-than-ethical providers appear sincere yet fail to deliver unique work. We apologize for any inconvenience this may have caused anyone and remind all that Jackpots Heaven is not now, nor has ever been, affiliated in any way that casino. We understand how this unfortunate mistake on our part has caused some confusion and trepidation, and sincerely regret our error.
3) Additionally, any statements about the alleged copied graphics/games,
A) Only one of the games mentioned on this forum and others ever existed at on the Jackpots Heaven casino. Please note the header of the screen shots published on those forums show a different source than Jackpots Heaven. However, there is one slots game which we admit its similarity named as "Caesars Magical Empire". We are unsure as to the source or ownership of this graphic. And while the underlying game is not an issue, until this issue can be resolved, we have disabled this game and its related icon has been removed from the slots lobby. The game itself will probably be replaced.
4) Industry claims about your licensing and RNG?
A) Even though other casinos using nearly identical systems to ours have been certified, we don’t hold any third-party RNG accreditation at this time. RNG certifiers are reluctant to work with Costa Rican casinos due to economic pressure from their larger, more profitable clients. We invite inquires from any recognized RNB certifiers to offer us its services at market rate, not three or four times what other online casinos in different countries pay. The lack of RNG should not, however, on its own, be reason enough to blacklist a casino and label them as a rouge site with the intent of closing them down. That is simply unfair, anti-competitive, strong-arm practices.
5) Can you provide documentation that you hold a permit in Costa Rica?
A) Yes. Please find the Certificate of Incorporation of our company
translated in English by a local notary in Costa Rica. It clearly states
our company is authorized “to undertake and execute betting
activities and online entertainment.” The legal definition of a
government issued license is “permission from the government
to engage in some activity that doing so without the license would
be unlawful.”
Under Costa Rican law, this certificate constitutes our license to
engage in online casino operations. All Costa Rican casinos operate
under this same general kind of license. There is no other.
translated in English by a local notary in Costa Rica. It clearly states
our company is authorized “to undertake and execute betting
activities and online entertainment.” The legal definition of a
government issued license is “permission from the government
to engage in some activity that doing so without the license would
be unlawful.”
Under Costa Rican law, this certificate constitutes our license to
engage in online casino operations. All Costa Rican casinos operate
under this same general kind of license. There is no other.
We appreciate that our oversights and mistakes – such as wholesale
copying of another site's content by a contractor – lead to
understandable but ultimately incorrect conclusions. Once made
aware of these mistakes on our part, we have made quick and
thorough corrections. But nothing we did merited the ill founded
conclusion that we are a rogue, unlicensed gaming site.
We absolutely deny any claim that Jackpots Heaven is anything other
than a legitimate, licensed gaming site. We have had great relations
with our ever increasing affiliate sites and regret if any of them have
been subject to either this misinformation campaign perpetrated by
unnamed persons who have a direct interest damaging our reputation
and shutting us down.
We have made claims of pursuing certain legal rights to those websites copying of another site's content by a contractor – lead to
understandable but ultimately incorrect conclusions. Once made
aware of these mistakes on our part, we have made quick and
thorough corrections. But nothing we did merited the ill founded
conclusion that we are a rogue, unlicensed gaming site.
We absolutely deny any claim that Jackpots Heaven is anything other
than a legitimate, licensed gaming site. We have had great relations
with our ever increasing affiliate sites and regret if any of them have
been subject to either this misinformation campaign perpetrated by
unnamed persons who have a direct interest damaging our reputation
and shutting us down.
who have failed to respond favorably to our request to remove defamatory
materials from the servers. We remind all that republishing the
unsubstantiated claims of others makes them republishers and just
as liable for damages – just as if they were the first publishers.
Publishers and forums owners should check with their attorneys before
copying and republishing materials from other forums as facts in all
situations, not just this one.
Goodwill is a measurable and valuable asset, as it’s our reputations
and where it is being damaged, whether intentionally or not, we must
protect our good name. Until now, we have been a well respected site with
a growing network of affiliates. We hope to regain everyone's trust
over the next few months as we go beyond what others do to
ensure a safe, secure and private gaming experience.
We understand some of the information above may have lead to wrong
conclusions but plenty of other irrelevant publications have been published
on forums which have been then copied as facts on dozen
of other websites which we can’t tolerate.Please note that legal
actions regard websites which have not replied to our emails and
never wanted to include our comments which would have been the
fairest decision for everyone.
We regret that we felt the need to use our legal rights to gain the
attention of forum owners and website publishers.
We seek only positive relationships going forward.
attention of forum owners and website publishers.
We seek only positive relationships going forward.
6) Company address
A) Jackpots Heaven as an online business is operated by our partners, associates, service providers, consultants, support staff and others employees located all over the world, most working from their residences. Corporate records are physically maintained and located where they are required to be by law. Our lawyers in Costa Rica, who are authorized to receive service of process, have our physical addresses. These measures are designed for our personal security. Many in our industry must be vigilant against those who would do us harm for whatever reasons. This is also the practice of brick-and-mortar casino executives, except they also have armed security, 24/7. Online casino executives and employees only have our privacy which we jealously guard. We hope you understand.
If you have any further questions, please do not hesitate to contact me.
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Andrew Fenech
Public Relations
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END OF MR FENECHE'S STATEMENT.
THE APCW HAS POSTED THIS AS A MATTER OF PRESENTING INFORMATION FOR OUR MEMBERS AND THE ONLINE GAMBLING INDUSTRY, AND IN THE INTEREST OF OPENNESS AND TRANSPARENCY. THE APCW AND OUR EMPLOYEES ARE NOT ASSOCIATED WITH JACKPOTS HEAVEN, THEIR MANAGEMENT, OR THEIR OWNERSHIP. ADDITIONALLY, THE APCW HAS NO RELATIONSHIP WHATSOEVER WITH THE JACKPOTS HEAVEN COMPANY, ANY PARENT COMPANY, ANY ASSOCIATED COMPANY, OR ANY INDIVIDUALS WORKING FOR THESE ORGANIZATIONS.
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Replies
You may soon have a very weird video made about you! =0)
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No doubt we are all going to have our 'hydrants' pissed on now. :-D
HAHAHA
This will cheer up Rajendra the registrant of Salus and the original registrant of Jackpot Heavens up no end:
http://www.google.co.uk/search?sourceid=navclient&hl=en-GB&...
http://www.google.co.uk/search?hl=en&rlz=1T4ADBR_enGB281GB281&a...
http://www.google.co.uk/search?hl=en&rlz=1T4ADBR_enGB281GB281&a...
I expect those links will put a bug up his bum.
ROFL
Anyone looking to contact the software provider for Jackpots Heaven, Salus Technologies, please note the address given in the screen shot below. And just in case you think we're making this stuff up, we provided a link =0)