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Audit: Two APCW Auditors visited to King Solomon’s Casino.
The first auditor visited King Solomon’s via an affiliate link. The hit tracked in real time, and the download tracked within two hours. This auditor opened a real account and made a deposit which tracked in real time. King Solomon’s Casino is offering a 100% bonus up to $100 which was added upon deposit.
Our second auditor visited King Solomon’s Casino via an affiliate link a few days later. Once again, the hit tracked in real time and the download tracked within two hours. This auditor, however, opened a play money account. After playing for "fun" over several days, this player account was transitioned to a "real" money account which tracked correctly in the affiliate stats in real time.
Audit Issues: There was a minor technical issue with the availability of the "Let It Ride" poker game which was unavailable. Support was contacted via chat and informed of the problem, at which time they promised an evaluation and follow up.
SCREEN CAPTURE
Conclusion: Webmaster data was correctly tracked and reported in a timely manner. However, our auditor never received the promised follow-up correspondence from King Solomon's Support on the technical issues with the unavailable "Let It Ride" game. Wager Junction is looking into the follow up issue with customer service and the casino manager.
Webmasters should also note that the bonus at King Soloman's is a "Play" or "Sticky" bonus and may not be cashed out. Only winning can be cashed out, after all play through requirements have been satisfied. Wager Junction requirements a 30 times play through before making any cash-outs (for UK).
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Auditor Questionnaire:
WAS THE DOWNLOAD AND INSTALLATION PROCESS EASY AND QUICK?: Yes.
WERE THERE ANY PROBLEMS WITH THE DEPOSIT?: No, payment via Visa.
HOW FAST WAS THE DEPOSIT PROCESSED?: Just a few seconds.
DID YOU ENJOY THE GAMES?: Yes. Video poker was fast.
WERE THERE ANY TECHNICAL ISSUES?: Let it Ride Poker was unavailable.
DID YOU CONTACT CUSTOMER SUPPORT FOR ANY REASON?: Yes
IF SO, WERE THEY HELPFUL?: Game was unavailable, they were unaware of it. Game has been unavailable for a few days.
WERE ANY BONUSES OR COMPS AWARDED TO YOU?: Yes
DID YOU GET THE BONUSES OR COMPS YOU THOUGHT YOU WERE SUPPOSED TO?: Yes
HOW FAST DID IT TAKE TO GET YOU BONUS?: With deposit.
WHAT WAS YOUR OVERALL OPINION OF THIS CASINO'S ATMOSPHERE?: It was easy to navigate and play.
WOULD YOU PLAY HERE AGAIN?: Yes
WOULD YOU RECOMMEND THIS SITE TO YOUR FRIENDS?: Yes
ANY ADDITIONAL COMMENTS OR OBSERVATIONS?: No.
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Factual Notations:
CASINO(S) VISITED: King Solomon’s
DOWNLOAD OR FLASH: Download
WEB CONNECTION: DSL
DOWNLOAD SPEED: 48 seconds
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Notes: Certain criteria have been kept confidential to preserve the anonymity of our auditing process. Audits are conducted randomly throughout the year and may come at any time and do not necessarily correlate to when we report our findings. Audit results are made available to APCW Member programs prior to the posting of our results if and when they are the subject of our investigations.
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UPDATE: The game was provided by a third party, not Playtech. The agreement between the licensee and the game provider is still pending. They hope for a quick resolution. Wager Junction has notified customer support of the situation. We would like to thank Wager Junction for their quick response. This was an unique situation that our auditor just happened to come across. The auditor had an enjoyable gaming experience and the player correctly tracked to the affiliate account.
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