I cashed out last Monday and still haven't got my check, it was via bankdraft express, so I called them and they are not bale to give me the tracking # for my transaction. I need to know what to do or say to them to get some answers. Two days I have been talking to them and I get nowhere. Could you please help me JTodd?
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There is a lot that can go on behind the scenes with this sort of stuff. It wasn't until many months after we noticed Bodog's payment issues that we learned the Feds has seized $20 million of their cash, so at times like these I tend to be a little less aggressive with a site that has no record of rogue activity.
I apologize that we have been able to clear this up yet, but it does seem that Joyland is somewhat proactive... that's a good sign. With todays video a huge project and packing for London, I just have too much on my plate and am trying to convince the powers that be to assigne a full-timer to do casino/affiliate program liaison work for us.
We will get to all player and webmaster issues as quickly as possible. Do you know if Joyland will be in London next week?
Dear Julie, I understand the inconvenience this has caused you and I am doing the best that I can as your VIP Host to expedite your concern. I understand exactly how you feel and I would not want any of my valued players to have this kind of problems. Julie, I would like to remind you that your withdrawal transaction has alreay been processed, as you can see in our "cashier section"; however, we are having some technical problems and we are still waiting for feedback from them. Once again, I apologize for the inconvenience this has caused you and I was hoping for your patience regarding this matter. Rest assured that I will follow this up every now and then the whole day until I get an update from them. Right now I have issued a $50.00 bonus for the inconvenience this has caused you. The said bonus is now waiting in your account. Thank you so much in advance for your patience and cooperation regarding this matter and such inconvenience was never meant. Sincerely, Jewel MyersVIP Host ________________________________________________________________________
no I am in canada and i cashed out via bankdraft as I have done before usualy it takes 2 days after it has been approved that was january 16, and since then i have been calling for the tracking # and they cannot provide with that
Replies
I apologize that we have been able to clear this up yet, but it does seem that Joyland is somewhat proactive... that's a good sign. With todays video a huge project and packing for London, I just have too much on my plate and am trying to convince the powers that be to assigne a full-timer to do casino/affiliate program liaison work for us.
We will get to all player and webmaster issues as quickly as possible. Do you know if Joyland will be in London next week?
Send me the details, including all tracking info, cash out amount, and your player ID (no passwords, please!)
It's been my experience that most check payments are takeing about a month to 40 days to reach people. Are you in the US?