A member of my forum has had his moneybookers account hacked and cleared out of 140euros.
The same day the money was deposited into an online poker room and all lost or dumped at the tables.
When I asked him how he knew this he said that the poker room told him so.
So that means that the poker room knows the account that the money went into and the players details etc yet they will not release anything to him. They are not replying to his emails and Moneybookers have said he will not get his money back and have closed his account.
Any ideas what way to procede with this ?
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My member got thisThank you for contacting us.
>
> Further to your request, please be kindly informed that an urgent request has been forwarded to our Security department and they have made decision regarding it.
>
> In that respect, please be informed that as far as we were notified regarding the unauthorized access to your account after the funds already left our system a refund in that case cannot be issued.
>
> Furthermore please, check that this decision is base on our Terms and Conditions 4.1 and 4.2:
>
> 4.1 The password should not be disclosed to any third party. Customer is solely responsible for the security of his/her user name and password.
>
> 4.2. Every person who identifies him/herself by entering the correct login email and password is assumed by Moneybookers to be the rightful account holder/Customer and all transactions where the login email and password have been entered correctly will be regarded as valid.
>
> We apologize for any inconvenience you may have experienced and hope that you find the information above useful.
>
> Best regards,
> Alex
> Your Moneybookers team
> yesterday from moneybookers and personally I think it SUX
Guys, always make sure you use a variety of passwords and email addresses. I know it's easier to use one PW/EM for everything, but trust me... I've seen just about every sort of hacking out there, and these "Thieving Bastards" will stop at nothing to get your information.
Pray that they are somehow stopped before one of us catches them.
i got a email on the thursday night to confirm that moneybookers had sent the money to *******
which was fraud i had not asked them to do that emailed moneybookers right away to tell them and on the friday morning i rung them also to tell them .
I was told they would contact the merchant but they would pass it on to the fraud department at moneybookers but things take 2 working days to sort out.
Was told in a email from fraud department to change email and password which i did.
SO now on the tuesday i rung up moneybookers to see what was going on was told by them they contact ******* but had no word back from them. I later emailed ******* to ask them got email saying the money had been spent and nothing was left in that account. BUT today i got a refund from the merchant Theflopgroup which i guess is the Marchant for ******** like web doller is for the boss media group of sites
I was under the understanding that when using a moneybookers account to pay money in to your poker account both the email adresses on both accounts have to be the same and verified.
so the hacker also must have your email user name and password also?.
If lets say someone stole my Visa and took the money from it, or any cred/deb card for that matter, the bank or financial institution ALWAYS pay back what has been stolen as long as they don't suspect fraud.
Actualy i think they pay nothing back untill after the card is reported stolen, but i could be wrong?.
This comes as no suprize to me as my Moneybookers got hacked as well some time ago, money was transfered in and out, when i found out and told them the account was frozen, i then had to prove i was who i said i was (that took time) then when i did, they said i had to create a new account and prove once again i am who i say i am and when i finaly did that i still got nothing back from the previouse account.
"We try our best to eliminate fraud however it is impossible to be
100% fraud proof as no system is."
Well, no system is, but if a bank is robbed, i think your money still should be safe. It is not the players fault that MB has a system that is to easy to hack. When the case is so obvious, and even though MB replies profesionally, i think they should have refunded ALL the cash.
I have often thought about how easy MB can be accessed, and when I now see that it's so easy to hack and that MB can't guarantee for any of my cash - I am rethinking my use of MB.
I do understand that they must abide laws, but they should make their system more secure and have some standard bank guarantees that secures your cash - up to certain limits maybe...
I'm not a banker and I don't know all about law - but this case doesen't look good in my oppinnion, for MB.
With regards to your recent request for Hand Histories and IP Address, we
regretfully cannot supply you with this information.
Under the Data protection act we are, under no circumstance, able to share such
information relating to one of our accounts to any third party. We understand
that this issue is immensely frustrating, but by law we are not permitted to
divulge any further information about this account.
Once again we kindly remind you that we cannot be held responsible for the
hacking of peoples' personal accounts. The security of these accounts is the
responsibility of their owners and of the Moneybookers security system. Our
software was simply the unfortunate medium through which funds were moved
elsewhere. We try our best to eliminate fraud however it is impossible to be
100% fraud proof as no system is. We were happy to reverse a share of the money
that was stolen from you back to your account.
It is therefore, at this stage, up to Moneybookers whether they wish to give out
more information on the case, however, our legal stance on the matter must
remain as stated above.
We sincerely apologise for not being able to fully assist you in resolving this
case but hope that the person responsible is brought to justice through the
collaboration of the individuals mentioned in your previous email.
i got a email on the thursday night to confirm that moneybookers had sent the money to *******
which was fraud i had not asked them to do that emailed moneybookers right away to tell them and on the friday morning i rung them also to tell them .
I was told they would contact the merchant but they would pass it on to the fraud department at moneybookers but things take 2 working days to sort out.
Was told in a email from fraud department to change email and password which i did.
SO now on the tuesday i rung up moneybookers to see what was going on was told by them they contact ******* but had no word back from them. I later emailed ******* to ask them got email saying the money had been spent and nothing was left in that account. BUT today i got a refund from the merchant Theflopgroup which i guess is the Marchant for ******** like web doller is for the boss media group of sites
So if the "thieving basterd" hacked into a MB account via a poker room to make a deposit, I can easily see how the poker room would have limited information and resources to pursue any security investigation until and unless MB confirms the activity went on.
In my opinion, it's MB who have dropped the ball here. Obviously, if someone accessed their interface to make a deposit an IP address should have been captured, unless the "thieving basterd" discovered that by using a poker software his IP was over ridden by the IP of the poker room. Hmmm.
If the IP was not the poker room's IP, then MB should identifiy the IP and immediately refund the 140 euro and investigate the "thieving basterd" themselves. If the IP was the poker rooms IP, then MB has security issues that should be resolved which are no fault of the player. And if the poker room can confirm that the victim had no player account there, MB should once again replace the 140 euro.
Either way, the 140 euro is not enough money to have MB risk a reputation of having laxed security proceedures in place. Perhaps they should reconsider their lack of communication on the issue before the APCW reconsiders communicating this story to players en mass.
Replies
>
> Further to your request, please be kindly informed that an urgent request has been forwarded to our Security department and they have made decision regarding it.
>
> In that respect, please be informed that as far as we were notified regarding the unauthorized access to your account after the funds already left our system a refund in that case cannot be issued.
>
> Furthermore please, check that this decision is base on our Terms and Conditions 4.1 and 4.2:
>
> 4.1 The password should not be disclosed to any third party. Customer is solely responsible for the security of his/her user name and password.
>
> 4.2. Every person who identifies him/herself by entering the correct login email and password is assumed by Moneybookers to be the rightful account holder/Customer and all transactions where the login email and password have been entered correctly will be regarded as valid.
>
> We apologize for any inconvenience you may have experienced and hope that you find the information above useful.
>
> Best regards,
> Alex
> Your Moneybookers team
> yesterday from moneybookers and personally I think it SUX
Pray that they are somehow stopped before one of us catches them.
I was under the understanding that when using a moneybookers account to pay money in to your poker account both the email adresses on both accounts have to be the same and verified.
so the hacker also must have your email user name and password also?.
Actualy i think they pay nothing back untill after the card is reported stolen, but i could be wrong?.
100% fraud proof as no system is."
Well, no system is, but if a bank is robbed, i think your money still should be safe. It is not the players fault that MB has a system that is to easy to hack. When the case is so obvious, and even though MB replies profesionally, i think they should have refunded ALL the cash.
I have often thought about how easy MB can be accessed, and when I now see that it's so easy to hack and that MB can't guarantee for any of my cash - I am rethinking my use of MB.
I do understand that they must abide laws, but they should make their system more secure and have some standard bank guarantees that secures your cash - up to certain limits maybe...
I'm not a banker and I don't know all about law - but this case doesen't look good in my oppinnion, for MB.
With regards to your recent request for Hand Histories and IP Address, we
regretfully cannot supply you with this information.
Under the Data protection act we are, under no circumstance, able to share such
information relating to one of our accounts to any third party. We understand
that this issue is immensely frustrating, but by law we are not permitted to
divulge any further information about this account.
Once again we kindly remind you that we cannot be held responsible for the
hacking of peoples' personal accounts. The security of these accounts is the
responsibility of their owners and of the Moneybookers security system. Our
software was simply the unfortunate medium through which funds were moved
elsewhere. We try our best to eliminate fraud however it is impossible to be
100% fraud proof as no system is. We were happy to reverse a share of the money
that was stolen from you back to your account.
It is therefore, at this stage, up to Moneybookers whether they wish to give out
more information on the case, however, our legal stance on the matter must
remain as stated above.
We sincerely apologise for not being able to fully assist you in resolving this
case but hope that the person responsible is brought to justice through the
collaboration of the individuals mentioned in your previous email.
Kind Regards,
Team NoiQ
i got a email on the thursday night to confirm that moneybookers had sent the money to *******
which was fraud i had not asked them to do that emailed moneybookers right away to tell them and on the friday morning i rung them also to tell them .
I was told they would contact the merchant but they would pass it on to the fraud department at moneybookers but things take 2 working days to sort out.
Was told in a email from fraud department to change email and password which i did.
SO now on the tuesday i rung up moneybookers to see what was going on was told by them they contact ******* but had no word back from them. I later emailed ******* to ask them got email saying the money had been spent and nothing was left in that account. BUT today i got a refund from the merchant Theflopgroup which i guess is the Marchant for ******** like web doller is for the boss media group of sites
In my opinion, it's MB who have dropped the ball here. Obviously, if someone accessed their interface to make a deposit an IP address should have been captured, unless the "thieving basterd" discovered that by using a poker software his IP was over ridden by the IP of the poker room. Hmmm.
If the IP was not the poker room's IP, then MB should identifiy the IP and immediately refund the 140 euro and investigate the "thieving basterd" themselves. If the IP was the poker rooms IP, then MB has security issues that should be resolved which are no fault of the player. And if the poker room can confirm that the victim had no player account there, MB should once again replace the 140 euro.
Either way, the 140 euro is not enough money to have MB risk a reputation of having laxed security proceedures in place. Perhaps they should reconsider their lack of communication on the issue before the APCW reconsiders communicating this story to players en mass.
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